DUMAC is constantly looking for candidates to fill new positions that are created due to our growth. Our staff growth has been based on market penetration and our geographic and product expansion.
Our growth is predicated on finding the right person, so we often have positions that may not be advertised and we have even created positions for candidates that demonstrate abilities that closely fit the needs and requirements for our industry.
If you think you have the drive and the talents that could help our company serve our customers and grow, feel free to submit your resume.
Resumes can be mailed to:
- DUMAC Business Systems, Inc.
ATTN: Human Resources
19 Corporate Circle
East Syracuse, New York 13057
or e-mailed to jobs@dumac.com
Positions that are currently available:
Quick Service POS Support Analysts/Trainers (Syracuse, New York)
Quick Service Help Desk Analyst (Syracuse, NY)
Quick Service Support Analyst (Houston, TX)
Remote Field Service Technician (Worcester/central MA)
Field/Bench Technician (Syracuse, NY)
Quick Service POS Support Analysts/Trainers
Seeking individuals with quick service restaurant management experience and technical background to deploy and support our POS Systems. This position provides telephone support, system staging, troubleshooting and on-site training services to our nationwide network of customers.
In addition to knowledge of restaurant management, the ideal candidates will have Windows PC, network and POS experience. The candidate should possess an enthusiastic and positive attitude with good problem solving skills. Overnight travel required.
In return, we offer competitive compensation and a comprehensive benefit package including paid training, medical and dental insurance and a 401k plan with employer matching contributions.
No phone calls please. Email your resume and salary history or requirement to jobs@dumac.com
Download job description: QS Support Analyst
Quick Service Help Desk Analyst
Help Desk Analysts diagnose and resolve POS hardware and software problems via telephone and remote connection for our Quick Service customers located across the US, Aruba, Puerto Rico and the Virgin Islands.
You’ll need to the ability to deal with customers and maintain appropriate communication with them over the phone or via email. You should be a sharp listener, with creative questioning and good note-taking skills which are needed to gain a clear understanding of the software application and needs, in order to provide an effective solution.
Your background in the quick service industry and/or help desk would be a plus. If you know and like the Quick Service industry but want to get out of the everyday restaurant tasks, this might be the career for you.
In return, we offer competitive compensation and a comprehensive benefit package including paid training, medical and dental insurance and a 401k plan with employer matching contributions.
No phone calls please. Email your resume and salary history or requirement to jobs@dumac.com
Download job description: QS Help Desk Analyst
Quick Service Support Analyst (Houston, TX)
QS Support Analysts diagnose and resolve POS hardware and software problems via telephone and remote connection. They respond to and resolve support calls from customers in the Houston/Dallas areas in a timely manner; meet assigned targets for daily/weekly call resolutions and provide overall troubleshooting on POS system hardware and network connectivity.
Experience with POS systems and PCs is preferred.
We offer a competitive salary, health/dental/vision/life insurance, a matching 401(k) program and paid training.
No phone calls please. Email your resume and salary history or requirement to jobs@dumac.com
Download job description: Houston POS Support Analyst
Remote Field Service Technician (Worcester/central MA)
Working from their homes, Remote Field Service Technicians are dispatched to supermarkets and fast food restaurants to diagnose, repair or replace components to keep POS (Point-Of-Sale) systems running smoothly.
A background in field service with PCs or networking is desired while experience with POS systems would be a plus. Training would take place at our Syracuse, NY office for several weeks before you would run calls on your own. You must be able to work independently with the knowledge that support and assistance is always available. Most importantly, a dedication to superior customer service is required.
We offer a competitive salary, health/dental/vision/life insurance, a matching 401(k) program and paid training.
No phone calls please. Email your resume and salary history or requirement to jobs@dumac.com
Download job description: Remote Field Service Technician
As a Field/Bench Technician, your responsibilities will be to both complete field service work on the POS systems we install and to complete bench repairs on equipment shipped to our offices from across the US. You will need to diagnose and repair or replace components on systems on-site and handle PC and component repairs in-house.
You must be able to perform electronic equipment repair in a field and bench environment, have a working knowledge of PC components and understand the critical nature of the POS systems we service. In addition, you must have the ability to learn quickly and retain knowledge, have a dedication to customer satisfaction and a positive ‘can-do’ attitude, energy and enthusiasm with professional business-like appearance.
You must be able to lift and transport equipment and components (up to 50+ lbs.) to various customer sites for an installation and you must have a valid driver’s license with clean driving record.
Practical, on-the-job, electronic repair and PC/networking experience is desired.
Check out our website at www.dumac.com.
Please provide salary history or salary requirement with your response to this posting or to jobs@dumac.com.
In return, we offer competitive compensation and a comprehensive benefit package including paid training, medical and dental insurance and a 401k plan with employer matching contributions.
No phone calls please. Email your resume and salary history or requirement to jobs@dumac.com
Download job description: Bench-Field Technician