Quick Service Menu Items: DUMAC Reporter Suite Solutions Reporter Suite Troubleshooting DUMAC University POS Systems Kitchen Video Systems Back Office Solutions Wireless Communication Speed of Service Timer Integrated Video Observation Systems Order Confirmation Board Digital Deal from RetailDNA Support and Training DUMAC Help System for Quick Service Quick Service News Archive: WendPartners extends DUMAC's POS Systems Nationwide DUMAC Awarded Top Achievement Awards from Panasonic DUMAC Holds First Wendy's User Group Meeting DUMAC Receives Awards Update on the Personal Smart Charger Update on the Panasonic 9000 Remote Possibilities with CCTV Systems Restaurant Engineering with POS   PDF Library: Quick Service Reporter Suite Solutions - Single Sheet Overview Reporter Suite Solutions - Component Overview Reporter Suite Solutions - Component Chart Reporter Suite Troubleshooting Flowchart Panasonic 5500 Information Sheet Panasonic 7500 Information Sheet Panasonic 7800 Information Sheet Panasonic 9000 Information Sheet Panasonic 9000 Sales Sheet (DUMAC) Panasonic KVS Information Sheet Panasonic UltraPlex Wireless Info Sheet Personal Smart Charger Update Flyer Quick Service Solutions Flyer Panasonic 9000 Stainless Edition

Speed of Service Timer DUMAC's Speed of Service Timer systems are state of the art timing and recording systems that monitor the speed of customer service in the drive-thru line of quick service restaurants. For each car in the line, the system measures, stores, and displays event times as follows: greet delay at the menu board, total time at the menu board, time at the pay window, time at the pickup window, and overall time from arrival at the menu board to departure from the pickup window. The pay and pickup windows may be combined, and there can be two drive-thru lanes per system. The animated diagram below illustrates the operation. The system further summarizes the collected data, grades performance against predefined targets, and makes summary reports available for display, printout, and downloading. Reports and a detailed event log can also be downloaded to a computer using optional download software. The presence of each car is automatically and reliably detected by an underground detector loop in the driveway in front of each menu board and service window. This, plus electronic interfacing to the restaurant's existing intercom and wireless headset systems, guarantees accuracy by removing the human element from the timing process. Our Speed of Service Timer system pays for itself quickly by improving the level of service to drive-thru customers, increasing sales, and increasing the capacity of the drive-thru line during peak meal hours. Benefits of DUMAC's Speed of Service Timer: By measuring the time to greet the customer, total time at the menu board, time at each service window, and total time in line, our Speed of Service Timers are able to: Assess the speed and efficiency of the overall drive-thru service at each of a franchisee's restaurants. Provide data for evaluating the various drive-thru steps to discover bottlenecks, optimize procedures, adjust staff levels, and set service or shift standards. Monitor and record the efficiency of employees, even when management is not present. Give employees real-time feedback about their performance against targets set by management. Show service times to customers, demonstrating that the restaurant cares about efficient service and customer satisfaction. Improve the level of service to drive-thru customers, thereby encouraging repeat business, increasing sales and increasing profits. Improve utilization and raise capacity of the restaurants' drive-thru facilities. Contact our DUMAC Quick Service representative for more information at info@dumac.com or call (315) 463-1010.

      

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