— Howard McCarthy, Owner/President and CEO
We built our reputation on our ability to provide our customers with the best possible service and support, and our promise every day is to deliver solutions that make your business better.
A third-generation family-owned company, DUMAC has been helping independent retailers since 1952. The company's founder, William C. McCarthy, started as an NCR Field Technician in the late 1940s and then proceeded to open DUMAC Cash Register Co., a sales and service business for cash registers - the original point of sale equipment for the retail industry. At the opening of DUMAC, Bill serviced NCR cash registers at a labor rate of $0.50 an hour!
Today, DUMAC continues to operate with corporate offices in Syracuse, NY, and branch offices in Massachusetts and Oklahoma.
DUMAC employs a diverse team of 100 employees across 20 states, with over 75% of team members explicitly dedicated to in-house software development, customer service, and support.
DUMAC's RORC® suite provides a complete technology solution for grocery stores. An NCR Platinum Preferred Channel Partner, our innovative team transitions EOL legacy systems into flexible, future-proof technology solutions.
DUMAC has earned a reputation as an industry leader by helping small to medium businesses, and retailers implement innovative commerce solutions. DUMAC is committed to delivering unsurpassed customer support and is passionate about helping our customer partners drive profits and accelerate growth.
We hold a strong belief that our customers as our partners. We uphold a partner-focused culture of reliability and excellence, emphasizing innovation, integrity, and accountability. The most important tenet of our corporate vision, mission, and values has always been – and remains – our customers; each is considered our partner. Our philosophy is the baseline of our business, as we take a consultative approach to each project and implementation. DUMAC's team members work diligently to support the success of their businesses.
Our passion drives us individually and collectively. We love what we do, and we strive to excel and succeed.
We operate with honesty, always do the right thing (not the easy thing), honor our commitments, and be dependable. When we make a promise, we deliver.
We think differently, with a commitment to creativity and continuous improvement.
We listen, and strive to understand and anticipate our customer’s needs and requirements.
Our focus is on addressing challenges with our own solutions. Just as importantly, we will always inform our customer if we are not the right fit.
We are committed, courteous, compassionate, and humble.
We are guided by our principle beliefs of innovation, agility, and commitment. Everything we do is built on our commitment to do the right thing for our people, our partners, and our community.
We create and implement commerce solutions for a connected world.
"Creating Commerce Solutions for a Connected World."
We are dedicated to delivering innovative commerce solutions that provide our partners with offerings that enrich the experience of all the individuals they serve.
We strive to design, develop, implement, and maintain innovative, commerce solutions that best fit our customers’ requirements and enhance their growth, while delivering superior service and support.
DUMAC works with our clients to understand their pain points and to develop sound business and financial cases for the proposed commerce technology solutions. We partner with you to provide complete, customized end-to-end solutions for your store.