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Support & Service

DUMAC partners with each of our customers to ensure the best possible support before, during, and after implementation.

customer support center

Support the Way You Want It

Our industry-leading service and support offerings include help desk support as well as software and hardware troubleshooting.

We offer you a choice in how you engage with support, from contacting us through our email to programs that offer a more direct support experience. Choose the level of support that best fits your business—we are here to help throughout the process.

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Help Desk Support

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24/7 Emergency Support

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On-Site Technicians

Hardware Service Plans

DUMAC offers Nationwide Maintenance Premium Hardware Service options for your business including On-site Service, Advanced Exchange, and Hardware Help Desk to ensure your business runs optimally and experiences no downtime.

DUMAC offers four basic hardware plans:

  • On-Site Hardware Maintenance Contract
  • Advanced Exchange Hardware Contract
  • Hardware Help Desk Contract
  • Time and Materials Plan

On-Site Hardware Maintenance Contract

The industry standard for on-site hardware technology services. This DUMAC plan is our premium plan and takes care of all your on-site hardware needs. Trained local service technicians and local parts get you back in service quickly. Allow your employees to take orders instead of troubleshooting hardware. Priority and emergency services included.

Advanced Exchange Hardware Contract

Already have your own techs? Then our Advanced Exchange (AEX) plan is for you. DUMAC can overnight a replacement AEX unit to your facility. Your techs make the swap and send the old unit back for repair.

Hardware Help Desk Contract

Return to service is made easy with our Hardware Help Desk Plan. Call the help desk 24/7 to get your replacement hardware back into service quick and easy.

Time and Materials Plan

The same industry standard for on-site technology maintenance services as our on-site plan. You only call us when you need us for your hardware service needs. Trained local service technicians and local parts get you back in service quickly. Allow your employees to take orders instead of troubleshooting hardware.

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take advantage of our industry-leading support and customer service

Get in touch today and find out how DUMAC can help

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