Current Open Positions at DUMAC Business Systems
If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply to one of our open positions today.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.
Diagnose and resolve point of sale (POS) hardware and software problems via telephone and remote connection for the CFR vertical. Provide troubleshooting assistance for POS systems hardware and network connectivity. Investigate and resolve regular and emergency technical issues with a moderate degree of complexity via telephone and/or internet. Conduct significant analysis and/or information gathering and independently develop approaches to resolutions.
Diagnose and resolve point of sale (POS) hardware and software problems via telephone and remote connection. Provide troubleshooting assistance for POS systems hardware and network connectivity. Investigate and resolve regular and emergency restaurant technical issues with a moderate degree of complexity via telephone and/or internet. Conduct significant analysis and/or information gathering and independently develop approaches to resolutions.
Summary
Coordinates and completes the implementation and support of cutting-edge and legacy supermarket applications; ensures all facets of the system (hardware, software, networking, etc.) are functioning prior to turning the system over to the training team.
Summary
The Director, Logistics Management has overall accountability for the success of the organization’s order management processes from pre-sales through invoicing. The role is responsible for managing the scheduling team, Technical Accounts Representatives, Education Service Specialists, Trainers, and Implementors activities and goals. This role develops, oversees, and ensures execution of the scheduling systems, including process, policy, and operating structure. This role is highly cross-functional and involves collaboration with Sales, Accounting, Procurement, Warehousing, Information Services, and vertical managers to schedule projects and resources for the successful fulfillment and invoicing of customer orders.
Summary
The Integration Engineer I is an entry-level position that develops and implements solutions incorporating internal and customer applications to DUMAC’s software products and supported software and hardware. This role evaluates existing components or systems to determine integration requirements and ensures that the final solution meets organizational needs. The Integration Engineer is a liaison between support, sales, customers, and vendors. Additionally, this role reviews and assists in documenting recommended configuration settings for new hardware components and operating systems relative to software sold and serviced by DUMAC.
Summary
The Integration Engineer II develops and implements solutions incorporating internal and customer applications to DUMAC’s software products and supported software and hardware. This role evaluates existing components or systems to determine integration requirements and ensures that the final solution meets organizational needs. The Integration Engineer is a liaison between support, sales, customers, and vendors. Additionally, this role reviews and assists in documenting recommended configuration settings for new hardware components and operating systems relative to software sold and serviced by DUMAC.
Summary
The Integration Engineer III develops and implements solutions incorporating internal and customer applications to DUMAC’s software products and supported software and hardware. This role evaluates existing components or systems to determine integration requirements and ensures that the final solution meets organizational needs. The Integration Engineer is a liaison between support, sales, customers, and vendors. Additionally, this role reviews and assists in documenting recommended configuration settings for new hardware components and operating systems relative to software sold and serviced by DUMAC. An Individual in the Integration Engineer III position may also mentor other Integration Engineers.
Summary
The Technical Account Representative Lead performs both office, fieldwork, and support to configure Point of Sale (POS) databases. This role has expert knowledge of (POS) supported software, applications, processes, installation, and training. Additionally, this role provides support by troubleshooting escalation calls for both internal employees and DUMAC customers. The Technical Account Representative Lead will successfully aid in converting a store’s POS system, Back Office, and network schema. Additionally, the Technical Account Representative Lead will mentor assigned Technical Account Representatives and their work assignments.
Summary
The Help Desk Manager works with the Director of Support Services to oversee the department and ensure superior customer satisfaction in Help Desk services. Provide constant training and coaching of new and existing staff.
Summary
The Manager, Integration Engineer is accountable for the workflow and projects within Integration Engineering. Being a working manager, the Manager, Integration Engineer not only manages but also develops and implements solutions incorporating internal and customer applications to DUMAC’s software products and supported software and hardware. This role evaluates existing components or systems to determine integration requirements and ensures that the final solution meets organizational needs. The role oversees the relationship between support, sales, customers, and vendors. Additionally, this role reviews and assists in documenting recommended configuration settings for new hardware components and operating systems relative to software sold and serviced by DUMAC. The Manager, Integration Engineer position will manage the Integration Engineers team.
Summary
The Network Engineer I will assist in the installation and maintenance of network communications. Provide technical assistance with data network functions such as network design, engineering, implementation, integration, and end-user support. Provide solutions and support for all data networking equipment and applications including cable modems, routers, switches, and wireless technology.
Summary
The Network Engineer II installs, maintains, and evaluates network systems and communications. Troubleshoots network issues with diverse scope. Assists network architecture design, feasibility, and cost studies. Provides technical expertise in telecommunications functions such as network design, engineering, implementation, integration, and end-user support.
Summary
The Network Engineer III installs, maintains, and evaluates network systems and communications. Troubleshoots the complex network issues involving various factors. Conducts network architecture design, feasibility, and cost studies. Must have extensive knowledge of the Internet, computer, routers, switches, firewalls, etc.
Summary
The Network Engineer IV installs, maintains, and evaluates network systems and communications. Troubleshoots the complex network issues involving various factors. Conducts network architecture design, feasibility, and cost studies. Must have extensive knowledge of the Internet, computer, routers, switches, firewalls, etc. Provides a high degree of technical expertise in telecommunications functions such as network design, engineering, implementation, integration, and end-user support.
Summary
The Network Engineer V installs, maintains, and evaluates network systems and communications. Troubleshoots the most complex network issues. Conducts various researches and analysis regarding new technology, network traffic, potential security risk, etc. Leads the network architecture design and optimization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge.
Summary
The Product Integrator ensures that various product suites seamlessly interact and certifies the hardware platforms and software versions that work together. This role evaluates existing components or systems to determine integration requirements and to ensure final solutions meet organizational needs. Additionally, this position researches new hardware and software; reviews and assists in documenting recommended configuration settings for new software, hardware components, and operating systems; and monitors vendor offerings for each vertical relative to software sold and serviced by DUMAC.
Summary
A Software Engineer I perform general maintenance on existing systems and is exposed to the applications produced. In addition, this role performs limited systems and business analysis and is exposed to production systems solving skills.
Summary
The Supervisor, System Staging oversees the staging and setup of customer systems. The role works closely with the Logistics team, Vertical Managers, and the warehouse to ensure that the customer’s systems are correctly staged and in working order prior to shipment. In addition, the role collaborates with Logistics to coordinate resource staffing for remote installation of equipment.
Summary
The Technical Account Representative performs both office, fieldwork, and support to configure Point of Sale (POS) databases. This role has knowledge of Point of Sale (POS) supported software, applications, processes, installation, and training. Additionally, this role provides support by troubleshooting escalation calls for both internal employees and DUMAC customers. The Technical Account Representative will successfully aid in converting a store’s POS system, Back Office, and network schema.
Summary
The Technical Account Representative II performs both office, fieldwork, and support to configure Point of Sale (POS) databases. This role has knowledge of (POS) supported software, applications, processes, installation, and training. Additionally, this role provides support by troubleshooting escalation calls for both internal employees and DUMAC customers. The Technical Account Representative II will successfully aid in converting a store’s POS system, Back Office, and network schema.
