Current Open Positions at DUMAC Business Systems
If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply to one of our open positions today.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.
As an Account Manager, you will be responsible for prospecting and expanding the customer base within the assigned region and vertical. This role provides sales consultation, support, and management of customer activity involving the hardware and software products and services with a primary focus in a designated region and vertical (i.e. quick service/fast food, supermarket/grocery store, and convenience store/petroleum industries).
As an Account Manager, you will be responsible for prospecting and expanding the customer base within the assigned region and vertical. This role provides sales consultation, support, and management of customer activity involving the hardware and software products and services with a primary focus in a designated region and vertical (i.e. quick service/fast food, supermarket/grocery store, and convenience store/petroleum industries).
As an Account Manager, you will be responsible for prospecting and expanding the customer base within the assigned region and vertical. This role provides sales consultation, support, and management of customer activity involving the hardware and software products and services with a primary focus in a designated region and vertical (i.e. quick service/fast food, supermarket/grocery store, and convenience store/petroleum industries).
Diagnose and resolve point of sale (POS) hardware and software problems via telephone and remote connection. Provide troubleshooting assistance for POS systems hardware and network connectivity. Investigate and resolve regular and emergency restaurant technical issues with a moderate degree of complexity via telephone and/or internet. Conduct significant analysis and/or information gathering and independently develop approaches to resolutions.
The SBONet Customer Success Analyst supports DUMAC’s web-based application used by quick-service restaurants and operators across the USA and Canada. SBONet provides “above store” “business intelligence” reporting, inventory, and staff scheduling. Analysts are proficient in the SBONet product and assist users at the operational and store user levels.
Summary
The Technical Account Representative Lead performs both office, fieldwork, and support to configure Point of Sale (POS) databases. This role has expert knowledge of (POS) supported software, applications, processes, installation, and training. Additionally, this role provides support by troubleshooting escalation calls for both internal employees and DUMAC customers. The Technical Account Representative Lead will successfully aid in converting a store’s POS system, Back Office, and network schema. Additionally, the Technical Account Representative Lead will mentor assigned Technical Account Representatives and their work assignments.
Diagnose and resolve point of sale (POS) hardware and software problems via telephone and remote connection. Provide troubleshooting assistance for POS systems hardware and network connectivity. Investigate and resolve regular and emergency restaurant technical issues with a moderate degree of complexity via telephone and/or internet. Conduct significant analysis and/or information gathering and independently develop approaches to resolutions.
Summary
The Technical Account Representative performs both office, fieldwork, and support to configure Point of Sale (POS) databases. This role has knowledge of Point of Sale (POS) supported software, applications, processes, installation, and training. Additionally, this role provides support by troubleshooting escalation calls for both internal employees and DUMAC customers. The Technical Account Representative will successfully aid in converting a store’s POS system, Back Office, and network schema.
Summary
The Technical Account Representative II performs both office, fieldwork, and support to configure Point of Sale (POS) databases. This role has knowledge of (POS) supported software, applications, processes, installation, and training. Additionally, this role provides support by troubleshooting escalation calls for both internal employees and DUMAC customers. The Technical Account Representative II will successfully aid in converting a store’s POS system, Back Office, and network schema.
Summary
Completes entire Point of Sales (POS) hardware and cabling installation across all verticals (Quick Service Restaurants, Supermarkets, and Convenience Stores) throughout our geographies. Completes system testing prior to turning the system over to the training team.
Summary
The Field Service Technician I will provide technical support for onsite customers across various Point of Sale (POS) platforms and is accountable for a specific territory and customers by providing industry-leading service. This position will also be responsible for maintaining the DUMAC vehicle and local inventory levels. Additionally, this position requires after-hours and weekend work flexibility.
