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Our Updated Message to Our Customers and Partners Regarding COVID-19:

You Can Count On Us As We Work Together

Our commitment to our team members, customers, and partners remains our highest priority, including the safety and health of our community.

DUMAC continually monitors the latest guidance issued by the Centers for Disease Control and Prevention (CDC) and that of local, state, and federal agencies for preparation and response to COVID-19. We want to keep you informed of the immediate steps we are taking to not only limit the spread of the virus but also to maintain optimal service and support during this evolving situation.

We understand this has been a challenging time for everyone and as we all have been affected by the COVID-19 crisis. Our hearts are with those directly impacted by this disease, as well as the extraordinary efforts of healthcare workers, first responders, and the food industry and grocery employees working to ensure we are safe while providing essential services and support daily.

As your POS technology partner,

You Can Count On Us For Support:

  • We have provided greater access and flexibility with DUMAC’s new Customer CONNECT portal. CONNECT offers immediate access to your DUMAC account to initiate service calls and check invoices. Our customer support team members are reaching out to schedule account setup and individual training.

  • We have added a resource library to our website that includes equipment cleaning practices, industry articles, and information from our partners.

  • Regular billing and due dates remain unchanged. If needed, we will work to review requests for payment terms on a case-by-case basis. Please reach out to your account manager to initiate this process.

  • Stay in Touch - We are committed to our partnership. Our account managers, as well as myself, are here to connect with you at any time you need.

 

We continue to provide  Critical Services You Count On:

  • Ensuring reliable support to you and all customers;
  • 24/7 Help Desk Support;
  • Responding to emergencies;
  • Equipment and shipping services, including our Advanced Equipment Exchange program;
  • Performing essential maintenance.


For additional information, please contact DUMAC at any time with questions or concerns you may have.

We remain confident that we will overcome these very difficult times together. I want to offer my sincere gratitude and appreciation to each of you.

Please take care of yourself, your families, and your team members. Above all, stay safe and healthy.

Best Regards,

Howard M. McCarthy
President and CEO